Pickup and Delivery Policy
Pickup and Delivery Policy
Effective date: April 2026
NIMIITTAMATRA TECHNOLOGIES LLP, operating as KŌSA, provides doorstep pickup and return delivery for all leather care services across India. This policy explains how the process works, what to expect, and your rights in case of any issue in transit.
Pickup
Scheduling
After your service request is confirmed and a quote is accepted, we will contact you to schedule a convenient pickup date and time slot. Pickup is available across all major Indian cities. For Bengaluru, pickup is typically available within 1–2 business days. For other cities, pickup is coordinated through our pan-India logistics partners and typically takes 2–4 business days to schedule.
Pickup Process
Our logistics partner will collect the item from your specified address. Please ensure the item is ready and accessible at the scheduled time. We recommend placing the item in a dust bag or wrapping it lightly in soft cloth before handover. Do not use sealed plastic bags.
Confirmation
You will receive a pickup confirmation via WhatsApp once the item is collected and in transit to our Bengaluru studio.
Assessment and Work
Once the item arrives at our studio, our artisans will inspect it and confirm the final scope and cost of work. Assessment typically takes 1–2 business days. You will be updated via WhatsApp. Work timelines vary by service: cleaning jobs typically take 3–7 days; restoration and colour work typically take 7–21 days. A timeline estimate is provided at the time of quoting.
Return Delivery
Once your item is completed, we will notify you and arrange return delivery to your address. Return delivery is included in the service fee unless otherwise stated. Delivery timelines are 1–3 business days for Bengaluru and 3–7 business days for other cities, depending on the logistics partner and your location.
Transit Insurance
All items are covered by transit insurance from the moment of pickup to the moment of return delivery. In the event of loss or damage during transit, KŌSA will file an insurance claim on your behalf and keep you informed throughout the process.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to the recipient being unavailable, our logistics partner will make up to two additional attempts. If all attempts fail, the item will be held at a local facility for 3 days before being returned to KŌSA. Please ensure your contact number is reachable during the expected delivery window.
Drop-off Option
If you prefer to drop your item off in person, you are welcome to visit our Bengaluru studio. Please contact us in advance to confirm availability and studio hours before visiting.
Contact
For pickup scheduling, delivery tracking, or transit queries, contact us at hello@kosa.care or WhatsApp +91 73488 74005.